Prime job opportunities

Team Leadership & Development

• Lead, coach, and develop a team of Market Conduct professionals.
• Foster a culture of accountability, fairness, continuous learning, and high
• performance throughout the business.
• Support performance management, development planning, and capability

Problem Solving & Continuous Improvement

• Investigate recurring complaints, operational challenges, and customer pain
• Identify root causes and work with business stakeholders to implement
• Drive initiatives that enhance customer outcomes and operational efficiency.

Quality & Governance

• Monitor complaint quality, regulatory adherence, and service standards.
• Conduct quality reviews and provide constructive feedback to team members.
• Ensure complaints are resolved fairly, consistently, and within agreed timelines.

Stakeholder Engagement

• Collaborate with claims, service, operations, and leadership teams to resolve complex matters.
• Manage escalated complaints and external dispute resolution cases.
• Build strong working relationships across the business to influence positive outcomes.

Data, Insights & Reporting

• Analyse complaint trends, service issues, and operational risks.
• Prepare and present management reporting, performance metrics, and insights.
• Translate data into practical recommendations and actions.

Facilities Supervision and Maintenance

• Oversee daily facility operations, ensuring cleanliness, orderliness and functionality.
• Schedule and facilitate preventive and corrective maintenance for all equipment, utilities and infrastructure.
• Monitor facility systems, including electrical, plumbing and solar energy systems, to ensure optimal performance.
• Coordinate repairs and upgrades as required.
• Procure necessary equipment, services and consumables.

Service Teams Supervision/Facilitation

• Supervise external contractors and in-house service teams.
• Develop and maintain service contracts to ensure value and quality.
• Ensure service-related tasks are completed on time and meet the required quality standards.
• Procure and deliver service-related items, including staff refreshments.

Security and Access Control

• Monitor biometric, access-control, surveillance and alarm systems.
• Coordinate with security personnel to maintain a safe working environment.
• Ensure compliance with safety protocols and emergency procedures.

Sustainability and Energy Monitoring

• Monitor and maintain solar energy systems to support efficiency and sustainability.
• Oversee repairs and upgrades to energy systems and utilities.

Health and Safety

• Implement health and safety protocols in line with local regulations.
• Conduct regular risk assessments and recommend facility improvements.
• Facilitate fire drills, safety training and emergency-preparedness plans.

Wellness Programmes

• Contribute to wellness programmes that support employees’ physical and mental well-being.
• Ensure the facilities contribute to a healthy working environment.

Corporate Social Investment Projects

• Support the management and development of Corporate Social Investment projects aligned with organisational values.
• Coordinate volunteer activities and community-engagement initiatives.

Project Facilitation

• Oversee building projects, renovations and expansions, including timelines, budgets and contractors.
• Ensure all projects meet the required safety, quality and compliance standards.
• Complete project-related administration, procurement and budgets.

• Data Modelling and Review
• Operational Reporting and Performance Evaluation
• Systems and Process Reviews:
• Audit and document findings
• Propose optimisations to embed permanent value
• Implement findings and change management framework
• Perform ad-hoc requests across various operational areas

The individual will be exposed to various functions within the business:

Marketing:

• Lead acquisition and analysis
• Data review and digital performance management
• Risk cohort segmentation and allocation of resources

Sales:

• Productivity analysis
• Resource utilisation and optimisation
• Data base segmentation and evaluation

Collections & Retentions:

• Evaluation of lost clients
• Review of systems and processes to identify and evaluate core retentions issues
• Review risk management framework to effectively shape the portfolio

Claims:

• Data and correlation modelling for investigation process
• Optimise processes impacting turnaround time and task efficiency
• Cost allocation and review
• Correspondence review to ensure alignment to the agreed processes
• Audit of the vehicle assessment and repair process
• Key relationship audits
• Gap analysis and proposals on to how effectively eliminate lost opportunities

IT, Data Science & System Development:

• Exposure to resource management and allocation to priority projects

Finance:

• Cost center management
• Budget allocation and monitoring of spend

Client Service:

• Improve client engagement
• Review communication framework with automated correspondence and drive the use of self-service portals
• Ensure interdepartmental alignment for efficient and professional service to our clients
• Exposure to external regulatory requirements and compliance