Submit your car insurance claim and do so much more – all on the Prime app. Download it now.
What to expect when claiming
What to expect when claiming
When you claim, we'll do everything we can to make the process as simple as possible
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01 – Submit your claimUse any of our easy options to submit your claim. Remember, the more you tell us about the what happened, the smoother the process. -
02 – Claim assessmentWe’ll assess the repair cost and complete the claim evaluation.
To speed up your claim and help us better understand what took place, we may ask you for additional supporting documentation during this phase. -
03 – Claim resultUpon claim approval, we’ll arrange for a repairer to start on your vehicle or proceed with a total loss settlement.
What we need from you
Ensuring you have the best possible experience is our top priority
Real peace of mind wherever you might go.
Real, feel-good claim experiences
Frequently Asked Questions
Frequently Asked Questions
How can I contact Prime’s customer service team?
We're here to help! You can reach us through the contact us page on our website, where you'll find our Prime contact number: 011 745 7800. You can also reach us on WhatsApp at 078 669 4947, or chat live with us. We're dedicated to being easy to reach and helping you whenever you need us.
Can I claim through the Prime mobile app?
Yes, you can claim through our easy-to-use Prime mobile app or the claims page on our website, policy, file claims, request assistance, and contact our support team quickly from your phone.What is my excess?
Your excess amount will depend on the claim and your specific policy. To see what your excess could potentially be, you can log in to your profile, or check your policy schedule.What does it mean when my car is written off?
How badly your car is damaged and, as a result, what it will cost to fix will determine whether your car is considered a write-off. Your car is written off if the extent of the damage cannot be fixed for a reasonable amount.Will my insurance cover a rental car while my vehicle is being repaired?
At Prime, you can add our optional car hire benefit to provide up to 30 days of cover following a theft, hijacking, or car accident claim registered with us. 
