We understand how important keeping your car in top shape is. Ensuring your car is maintained, repaired, and serviced correctly keeps you safe while helping you get the most out of your insurance policy.
Here’s everything you need to know about repairing and servicing your car with Prime South Africa, whether for routine maintenance or something unexpected
Why you should use approved repairers
When it comes to car repairs, we strongly suggest using our approved repairers. These repairers meet our high standards and are trusted to repair your car according to manufacturer specifications.
By using our approved repairers, you ensure that your car is in the hands of skilled professionals who have access to quality parts and work within warranty guidelines. This helps prevent any issues when it comes to making a claim. Using a non-approved repairer could result in complications, especially if the repairs don’t meet the insurance industry standards.
How do I find approved repairers?
We want to make finding a trusted repairer easy for you. That’s why we’ve created an online tool with repairers that meets our standards to help you find repairers near you. Using one of these trusted professionals will ensure your car is serviced properly and your cover remains intact.
Keep your car service booklet up to date
Your car service booklet is vital to your car’s history and plays a significant role in your insurance cover. It proves that your car has been regularly maintained, which we’ll refer to if you ever need to make a claim.
Make sure your booklet is up to date with all services performed on your car, whether it’s for small checkups like air conditioning servicing or bigger repairs. A regularly maintained service booklet can help speed up the claims process, ensuring we can accurately evaluate your car’s condition when processing your claim.
Remember, failing to service your car regularly could cause an accident and delay or result in even denied claims, especially if wear and tear damage was not properly documented. For more on the importance of service history, check out our article on the importance of car service history.
What happens if you skip servicing?
Skipping a service might seem like a small thing, but it could have serious consequences. Not only could your car suffer costly breakdowns, but you might also find yourself with a claim that we cannot approve. Regular servicing helps prevent this.
Stick to the manufacturer’s recommendations, and you’ll extend the life of your car, keep repair costs down, and make sure you’re covered in times of need.
Claiming from Prime
Knowing how to claim from your insurance can alleviate some stress in the unfortunate event of a car accident and prevent costly mistakes. Find out how easy it is to claim from Prime.
Document everything
Make sure everyone is out of harm’s way and seek medical attention if necessary. Document the scene by taking photos and gathering eyewitness contact information, which can serve as valuable evidence. Use this information to file a police report and get a case number for your (and your insurer’s) records.
Contact us as soon as possible
Then, contact Prime as soon as possible to report the incident – ideally within 48 hours. You can easily do this through our mobile app or by calling our claims department.
Make sure to provide detailed information about the accident, including the date, time, and location, along with your policy details. Complete the claims form accurately and attach any supporting documents, including the police report.
Get written consent for repair
Always contact us before you arrange for any repairs. No repair work is allowed to happen before we’ve given you our prior written consent. Please note that repair costs will only be paid out directly to the approved repairer and not to your account.
Furthermore, all repair work must start within 60 days of when we approve the request. If you do not keep to this timeline, you could be liable for additional costs.
Stay in contact
Prime is committed to making sure that you receive regular updates during the claims process – all you have to get is check your notifications, and we’ll do the rest.
At Prime, we’re committed to guiding you through every step and ensuring you receive the support you need, so reach out if you need further assistance.
Most importantly, understand your policy
We make all our Prime South Africa policy documents easy to access for anyone online. You can view and download them straight from our website. Always ensure you understand the steps to take when claiming from your car insurance provider.
Get car insurance with Prime today
At Prime, we’ve got your back. Whether dealing with everyday maintenance or unexpected repairs, our car insurance policies are designed to give you peace of mind on the road.
Don’t wait until it’s too late – get a quote so we can be there when you need us most.
Disclaimer
This article aims to give an overview of repairing and servicing your car with Prime. However, it may not include all the available information. Therefore, always do your own research.
Remember to buy car insurance carefully and only through a certified financial services provider.
Contact us today to learn more about getting affordable, comprehensive car insurance with fixed premiums* and a reduce-to-zero excess*. *T&Cs apply.
