The successful candidate will be responsible for nurturing long-term client relationships, proactively addressing concerns, and negotiating effectively to strengthen loyalty and satisfaction.
Main responsibilities
- Communicate with clients to address complaints and gather feedback.
- Build and maintain positive client relationships.
- Negotiate with clients to retain their business.
- Educate clients on the value of our services.
- Provide internal feedback to improve retention strategies.
Minimum requirements
- A team player with a positive, self-motivated attitude.
- Strong negotiation and problem-solving skills.
- Resilient, solution-driven, and able to handle challenging conversations.
- Excellent communication and active listening skills.
- Ability to perform well under pressure.
Qualifications & Experience
- Matric and a completed degree from a reputable institution.
- Fluent in English with excellent communication skills.
- Previous experience in client retention is advantageous.
Ready to embark on an exciting career journey with us? Apply now!
