Are you a motivated and results-oriented professional with a commitment to fairness and quality? Join our team as a Junior Manager in the Market Conduct (Complaints) Department at a leading short-term motor insurance provider.
Main responsibilities
- Leading a team of junior staff
- Ensuring consistency in quality and inputs across teams
- Monitoring inputs and conducting quality reviews
- Identifying prevention measures and conducting corrective action reviews
- Managing OSTI and engaging with claims decision-makers
- Overseeing performance management and training
- Identifying in-person red flags and managing departmental projects
- Monitoring Rhythms and Routines in the function and managing queues
Reporting Duties:
- Providing daily stats and exception reporting
- Conducting corrective action reporting and complaint reporting
- Delivering performance reporting (KPI)
Minimum requirements
Non-Negotiable:
- Completed Degree, preferably LLB or BCom Law
- Previous staff team leading / supervising or management experience.
- Experience in Client Service, Claims or Complaints
- Proficiency in MS Office
- Teamwork oriented
- Driver of results
- Excellent time management skills
- Attention to detail
Negotiable:
- Legal background
- Experience with OSTI
- Experience with external Service Providers
Ready to embark on an exciting career journey with us? Apply now!
