Use industry knowledge and strong motor claims investigative skills to lead, guide and mentor a team of junior investigators to meet the set targets.
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Main responsibilities
- Oversight and management of a team of desk top investigators
- Use technical expertise to guide your team and ensure that set targets are achieved while maintaining quality standards
- Monitor and course correct daily performance
- Provide effective, supportive leadership with a desired outcome of creating a team that commits to the overall vision of the company
- Carry out the performance management, reward and recognition processes for each professional’s performance (KPI) and provide continuous, feedback to your team members of their strengths and areas of development
- Motivate and inspire team members to provide consistent performance
- Identify and implement process improvement concepts
- Use industry technical expertise to coach and train less experienced desktop investigators and assist in improving training methods and content
- Conduct regular reviews of claims both individually and collaboratively in teams to evaluate the claim process and investigation techniques
- Work closely with senior management and contribute strategically through data analytics, scorecard projects and insightful planning
- Recommend and implement best practices to ensure company policies and insurance industry regulations are followed through in the claims investigation process
- Maintain a strong professional knowledge of claims regulatory and legal environments
- Perform various administrative duties required to support the function, including capacity planning
Minimum requirements
- Matric
- Completed Degree, (Criminology (Honours), Law (LLB), Forensics, Finance/ Accounting are preferable) or a 3-year Diploma from a reputable tertiary organization
- Strong proficiency in Microsoft Excel and internet navigation
- Excellent communication skills, written and oral, be articulate and fluent in English
- Previous people management experience
- Minimum 5-10 years in a similar or related role
- Registration as a representative with the FSCA in terms of the FAIS Act, advantageous
Ready to embark on an exciting career journey with us? Apply now!
