Previously Prime Meridian Direct (PMD) Prime Meridian Direct

Investigations Manager

Use industry knowledge and strong motor claims investigative skills to lead, guide and mentor a team of junior investigators to meet the set targets.

Main responsibilities

  • Oversight and management of a team of desk top investigators
  • Use technical expertise to guide your team and ensure that set targets are achieved while maintaining quality standards
  • Monitor and course correct daily performance
  • Provide effective, supportive leadership with a desired outcome of creating a team that commits to the overall vision of the company
  • Carry out the performance management, reward and recognition processes for each professional’s performance (KPI) and provide continuous, feedback to your team members of their strengths and areas of development
  • Motivate and inspire team members to provide consistent performance
  • Identify and implement process improvement concepts
  • Use industry technical expertise to coach and train less experienced desktop investigators and assist in improving training methods and content
  • Conduct regular reviews of claims both individually and collaboratively in teams to evaluate the claim process and investigation techniques
  • Work closely with senior management and contribute strategically through data analytics, scorecard projects and insightful planning
  • Recommend and implement best practices to ensure company policies and insurance industry regulations are followed through in the claims investigation process
  • Maintain a strong professional knowledge of claims regulatory and legal environments
  • Perform various administrative duties required to support the function, including capacity planning

Minimum requirements

  • Matric
  • Completed Degree, (Criminology (Honours), Law (LLB), Forensics, Finance/ Accounting are preferable) or a 3-year Diploma from a reputable tertiary organization
  • Strong proficiency in Microsoft Excel and internet navigation
  • Excellent communication skills, written and oral, be articulate and fluent in English
  • Previous people management experience
  • Minimum 5-10 years in a similar or related role
  • Registration as a representative with the FSCA in terms of the FAIS Act, advantageous

Ready to embark on an exciting career journey with us? Apply now!

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