Executive Assistant | CA (SA)

• Data Modelling and Review
• Operational Reporting and Performance Evaluation
• Systems and Process Reviews:
• Audit and document findings
• Propose optimisations to embed permanent value
• Implement findings and change management framework
• Perform ad-hoc requests across various operational areas

The individual will be exposed to various functions within the business:

Marketing:

• Lead acquisition and analysis
• Data review and digital performance management
• Risk cohort segmentation and allocation of resources

Sales:

• Productivity analysis
• Resource utilisation and optimisation
• Data base segmentation and evaluation

Collections & Retentions:

• Evaluation of lost clients
• Review of systems and processes to identify and evaluate core retentions issues
• Review risk management framework to effectively shape the portfolio

Claims:

• Data and correlation modelling for investigation process
• Optimise processes impacting turnaround time and task efficiency
• Cost allocation and review
• Correspondence review to ensure alignment to the agreed processes
• Audit of the vehicle assessment and repair process
• Key relationship audits
• Gap analysis and proposals on to how effectively eliminate lost opportunities

IT, Data Science & System Development:

• Exposure to resource management and allocation to priority projects

Finance:

• Cost center management
• Budget allocation and monitoring of spend

Client Service:

• Improve client engagement
• Review communication framework with automated correspondence and drive the use of self-service portals
• Ensure interdepartmental alignment for efficient and professional service to our clients
• Exposure to external regulatory requirements and compliance