February 28, 2023
Motorists must know what a warranty, service plan, and maintenance plan means. According to the competition guidelines, that came into force on 1 July 2021, consumers can service their vehicles at independent service providers (ISP) of their choice without compromising their current warranties. Let us find out more about warranties and the two plans.1,2
Important to note that these guidelines are not legally covered.1
A car manufacturer provides a warranty to give you the assurance that they will repair or replace any parts that may fail during a warranty period. This doesn’t apply in the case that there is a motor vehicle accident.1
A ‘comprehensive warranty’ generally covers all new cars, and also includes roadside assistance and a corrosion warranty. Each manufacturer has its version of the warranty duration and its availability.1
With the guidelines in place, the manufacturer cannot void your warranty if you have taken your car for a service at an ISP that fully complies with the manufacturer’s specifications.1
The warranty does not cover motorists who want an ISP to attend to warranty-related repairs because only the manufacturer can replace such parts. Parts covered by a warranty include, for instance, the fuel system, fuel pump and engine (plus turbochargers).1
A service plan covers labour and service parts based on a car manufacturer’s service schedule (OEM or original equipment manufacturer). The manufacturer will replace parts such as air filters, spark plugs, oils, and filters during such a service. A service plan does not apply if you misuse your car or have an accident. 1 It also does not cover wear and tear, nor if you have a mechanical breakdown.2
According to the guidelines, you can now buy a service plan separate from the car’s purchase price. If you buy the manufacturer’s service plan, you must take your car for services at a dealer.1
A maintenance plan will cover a part not included by a service plan, and usually covers labour. Because the extent of cover depends on each manufacturer, the onus is on the customer to check.1
When these plans are included with your new car, they are limited to a specific distance travelled or for a specific duration.1 You can lengthen the lifespan of these plans and warranties by purchasing extensions. This is helpful, seeing people keep their cars for longer owing to the tough economic climate.2
You should have cover if a car is older than 5 years. Fortunately, you can purchase warranties and monthly plans for used vehicles. This makes it possible to drive your car without trying to find thousands of Rands to pay for repairs.2
If you purchase a new car with bank finance, you’ll have to purchase comprehensive car insurance by law. If you would like a quote or want to purchase affordable car insurance for your car, contact us at PMD. We provide affordable, comprehensive car insurance with fixed premiums* and reducing excess*. Discover more about the unique benefits of PMD’s products’ and our world-class service. Our comprehensive car insurance and customised car insurance plans provide cover up to 15 years of age, but our third-party PLUS car insurance covers vehicles irrespective of age. T’s and C’s apply.
First get professional advice from a certified consultant concerning all our financial services products, so that you’ll get the right product for your situation.
November 7, 2023
November 7, 2023