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CLAIMS
HOW TO CLAIM LODGE A CLAIM

How To Claim

Contact us within 48 hours of all accidents and losses

How to lodge a motor vehicle accident claim:

  1. As soon as possible, report your claim to us, but not later than 48 hours after the event. Simply log in to our Mobile App or call 011 745 7800 during office hours. We’ll ask you some initial questions and begin resolving your claim immediately. You can also e-mail claims@primaryasset.co.za or fax 011 367 7280.
  2. A Claims Services Professional will contact you to answer your questions and schedule an inspection of your vehicle. Be sure to discuss any questions you have about what is covered in terms of your policy or the repairs with your Claims Professional.
  3. You will then need to complete all the relevant claims forms and documentation requested by the Insurer.
  4. We will also need clear photographs of the vehicle (where it is not stolen or hijacked), any other vehicles, people or objects involved as well as the scene of the motor vehicle accident or incident itself from an appropriate distance to allow us to clearly evaluate the circumstances leading to your loss. To find out more on the photographs we require, download our PRIME Photo Guide.
  5. We’ll inspect your vehicle’s damage and provide an estimate for repairs.
  6. We’ll help you arrange towing if you need it, depending on your policy coverages and the circumstances of your claim.

How to lodge a towing or roadside assistance claim:

  1. When you wish to obtain Roadside Assistance of any kind, please call 0861 782 876 (24 hours).
  2. Please do your best to comply with the reasonable requests of the Insurer’s claims centre to avoide a rejection of your claim.
  3. The commencement of repair work may not be authorised by anyone without prior written consent from the Insurer.
  4. You have a period of 90 days after receiving any claim rejection notice to make representations in this regard to the Insurer and a further six months thereafter to institute any legal action. Thereafter you will not be entitled to make any further claims under the relevant policy.

How to lodge an autobody dent and scratch claim:

  1. When you wish to lodge a claim for Autobody Care and Maintenance matters, please call 0861 336 836.
  2. Cover for the autobody care and maintenance benefits only commences after three consecutive premiums are received.
    Benefits include:
    • The repair of minor dents using PDR.
    • The repair of minor bumper scuffs and scratches to the bodywork.
    • The repair of windscreen chips and cracks.

How to lodge a mechanical breakdown claim:

  1. For Mechanical Breakdown Warranty claims please call 0860 927 726.
  2. Cover commences only after three consecutive premiums are received. Benefits include the repair or replacement of specified mechanical or electrical components.

Lodging a claim has become much easier

We offer you more convenient ways to claim.

Lodge a claim with our Mobile App.
  • Lodge a claim in real time
  • Get immediate roadside assistance
  • Emergency contact numbers at your fingertips
Download our Mobile App today.
Talk to a Claims Services Professional.
  • Call us during office hours (8am – 5pm)
  • Get personal telephonic support
  • Step-by-step assistance on how to claim
Or call us at 011 745 7800 during office hours.