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As soon as possible, report your claim to us, but not later than 48 hours after the event. Simply log in
to our Mobile App or call 011 745 7800 during
office hours. We’ll ask you some initial questions and begin resolving your claim immediately. You can
also e-mail claims@primaryasset.co.za.
A Claims Services Professional will contact you to answer your questions and schedule an inspection of
your vehicle. Be sure to discuss any questions you have about what is covered in terms of your policy or
the repairs with your Claims Professional.
You will then need to complete all the relevant claims forms and documentation requested by the Insurer.
We will also need clear photographs of the vehicle (where it is not
stolen or hijacked), any other
vehicles, people or objects involved as well as the scene of the motor vehicle accident or incident
itself from an
appropriate distance to allow us to clearly evaluate the circumstances leading to your loss. To find out
more about the photographs we require, download our PRIME Photo Guide.
We’ll inspect your vehicle’s damage and provide an estimate for repairs.
We’ll help you arrange towing if you need it, depending on your policy coverages and the circumstances
of your claim.
How to lodge a towing or roadside assistance claim:
When you wish to obtain Roadside Assistance of any kind, please call 011 745 7800 (24 hours).
Please do your best to comply with the reasonable requests of the Insurer’s claims centre to avoid a
rejection of
your claim.
The commencement of repair work may not be authorised by anyone without prior written consent from the
Insurer.
You have a period of 90 days after receiving any claim rejection notice to make representations in this
regard to the Insurer and a further six months thereafter to institute any legal action. Thereafter you
will not be entitled to make any further claims under the relevant policy.
How to lodge an autobody dent and scratch claim:
When you wish to lodge a claim for Autobody Care and Maintenance matters, please call 011 745 7800.
Cover for the autobody care and maintenance benefits only commences after three consecutive premiums are
received.
Benefits include:
The repair of minor dents using PDR.
The repair of minor bumper scuffs and scratches to the bodywork.
The repair of windscreen chips and cracks.
How to lodge a mechanical breakdown claim:
For Mechanical Breakdown Warranty claims please call 011 745 7800.
Cover commences only after three consecutive premiums are received. Benefits include the repair or
replacement of specified mechanical or electrical components.
